FAQs
WHAT IS MARIE ET MARCELLE OFFERING?
Marie et Marcelle delivers fresh, homemade lunches to you at home or at work, lovingly prepared with carefully selected seasonal produce. Savour an irresistible main dish with accompanying dessert from a menu that changes daily. Each meal is carefully packaged and refrigerated, guaranteeing a fresh and delicious dish ready for you to heat up and enjoy.
I personally prepare each dish, sometimes drawing inspiration from my grandmother’s gourmet passion, other times combining flavours and spices I collected from my travels, to create meals that are unique and inspiring. A lunch that is a feast for the senses and the imagination.
Sustainability and locality are key to my food mission. My menu evolves with the seasons; respecting the harvest cycles of fruits and vegetables. Ingredients are sourced from small local producers wherever possible. Packaging is reusable, recyclable or biodegradable and waste is kept to a minimum. The result is a lunch that suits your refined palate and is good for your conscience.
WHAT KIND OF CUISINE DO YOU COOK?
I have a strong French heritage that is best shown through my love for food. I am also fortunate to have grown up in a very multicultural environment, have lived in different continents and have travelled to various places. The meals that I prepare are therefore a blend of family recipes, memories from my time living abroad or flavours brought from travels.
HOW CAN I ORDER?
For individual orders, you can use the online shop, selecting the day you would like to receive the food and order the corresponding meal and dessert. Please note that the menu changes every day, therefore a meal offered on a specific day cannot be delivered another day of the week.
For corporate orders, please do get in touch using the contact form or emailing bonjour@marieetmarcelle.com. I will revert back to you to discuss your requirements in more details.
I work with fresh products and have a reduced waste approach. As such, the food is prepared to order and a minimum of 48 hours notice is therefore required.
CAN I PLACE AN ORDER FOR A TEAM LUNCH DELIVERY AT THE OFFICE?
The Marie et Marcelle's offer works well for office lunches. You can place your order directly on the website for a delivery to your office. Using the code OFFICE15 you will even benefit from a 15% off your order. Please note that this offer is subject to a minimum order of three meals.
Alternatively, you can contact me at bonjour@marieetmarcelle.com to discuss a bespoke lunch offering for your team.
WHAT IF I WISH TO BE DELIVERED ON ANOTHER DAY THAN OFFERED ON YOUR WEBSITE?
Please do contact me at bonjour@marieetmarcelle.com and I will see if this is something that can be accommodated.
DO YOU OFFER A SIMILAR ALTERNATIVE FOR DINNER?
Marie et Marcelle is primarily designed as a lunch delivery product. You are welcome to order for lunch delivery and keep the food refrigerated until you are ready to enjoy your meal at dinner time. For any special catering requests, including dinner parties, please refer to this page and feel free to contact me at bonjour@marieetmarcelle.com to discuss your requirements.
ARE YOU PROVIDING DELIVERIES?
A £4.00 bike delivery service is provided within a mile radius of the production kitchen. A £5.50 will be charged for deliveries within the following postcode areas (subject to a radius of three miles from the kitchen): SE11, SW1, SW3, SW4, SW8, SW9, SW11, W1. Free deliveries for orders over £75. Should you wish to order food to be delivered outside of the above areas, an additional cost will apply. Please feel free to contact me at bonjour@marieetmarcelle.com should you have any questions.
On the day, your order will be delivered between 11am-1.30pm. A specific delivery window will be confirmed in the morning. The driver will wait for a maximum of 5 minutes from the moment he/she reaches the delivery address and contact you. Any missed delivery will not be refunded. I would highly recommend that you leave a note at checkout for specific delivery instructions.
HOW LONG DOES THE FOOD LAST?
The meals and desserts are fresh and recommended to be consumed on the day it is delivered. Please refer to the packaging for any "use by" date. Store the food in the fridge, at a temperature below 5 degrees, until it is consumed.
CAN YOU GUARANTY THE ABSENCE OF ALLERGENS IN YOUR MEALS?
You can find the ingredient list with allergens information emphasised in the product description page. A similar list of ingredients will be provided at the time of delivery. Please note that cereals containing gluten, crustaceans, eggs, fish, milk, mustard, peanuts, sesame, soybeans, sulphur dioxide and sulphites, and treenuts are handled in the Marie et Marcelle's kitchen. As such, I cannot guarantee the absence of trace of allergens in the meals. Please send an email to bonjour@marieetmarcelle should you have any questions.
IS YOUR PACKAGING ENVIRONMENTALLY FRIENDLY?
Marie et Marcelle works with Vegware, a packaging provider that is certified food safe and offers products made from plants using renewable, lower carbon, recycled or reclaimed materials. The packaging is commercially compostable. Other packaging used are either recyclable, biodegradable or reusable.
WHAT IS YOUR CANCELLATION POLICY?
If you need to cancel your order, please do so with a 48-hour notice via email at bonjour@marieetmarcelle.com. Any cancellations after that point will not be refunded.